Sydney Catholic Schools Complaints Process
At Sydney Catholic Schools, we believe in the respectful raising and resolution of concerns. Parents and students are encouraged to raise any issues they may have with their school.
Step 1: Speak with Your Child’s Teacher
Most concerns are best resolved directly and promptly with your child’s teacher.
Step 2: Escalate Within the School
If the matter remains unresolved, you may wish to escalate your concern through the appropriate school leadership channels:
- Coordinator
- Dean / Assistant Principal
- Principal
Please speak to your local school office, and they will advise you of the most appropriate school leader for you to speak with.
Step 3: Formal Investigation
If a complaint cannot be resolved through discussion, the school may initiate a formal inquiry process. This will be conducted by an impartial school staff member – someone not involved in the issue and free from any conflict of interest, such as a member of the leadership team. They will:
- Review and assess the complaint
- Gather relevant information
- Communicate the outcome of their findings with you
Step 4: Contact School Operations
If your concern is still unresolved after engaging with the school, you may contact School Operations for further support.