School Fee Support Officer (re-advertised)

Location: Central Office, Leichhardt
Commencement Date: Immediate commencement
Part-Time: 3 days per week
Closing Date: 18 October 2018

Sydney Catholic Schools (SCS) is responsible for the leadership of 152 Catholic primary and secondary schools across the Archdiocese of Sydney which educates over 70,000 students.

We are currently looking for a part-time School Fee Support Officer (re-advertised) to join our high-performance team in a fast-paced and diverse environment. This position will support the work of the Regional Relationship Managers in assisting schools in the effective and efficient collection of school fees. The responsibility of this position is to make the first contact and commence building the relationship with the fee payer; to understand their financial situation and to calculate a manageable payment plan and then manage the relationship going forward. Assist the School Fee Support Unit Coordinator with any other administrative tasks as required.

Responsibilities include but not limited to:

  • Have initial contact with the Fee Payer and negotiate a payment plan
  • Managers in line with SCS School Fee Policy and Fee Matrix
  • Follow up outstanding documentation for above
  • Manage Reminder List Report
  • Prepare correspondence to debtors in relation to Full and Partial Bursaries/Approval/Decline Letters. Debt recovery letters
  • Communicate with School Principals and Finance Staff in relation to matters managed by your region under the guidance of the Regional Relationship Manager
  • Interact with Debt Collection Companies from time to time

Selection Criteria:

  • Minimum 3 to 5 years’ experience in education administration or debt management
  • Understanding of current collection management issues
  • Attention to detail
  • Strong analytical, verbal and written communication skills
  • Recent experience in a debt collection environment with emphasis on customer experience, ideally in a Not for Profit Organisation
  • Building genuine and productive relationships with stakeholders including debtors
  • Demonstrated influencing and negotiation skills for internal and external stakeholders
  • Ability to use problem solving skills
  • Highly developed organisational skills and good record keeping
  • Ability to work in a team and work under limited direction
  • Advanced PC skills including Excel, Powerpoint, MS Word Google Docs and Flowcharts

Applicants must formalise their application by submitting a completed SCS application form, resume and a covering letter outlining their motivation and experience to qualify for the position to

This role is classified as a child related work and therefore we require a working with children clearance to be completed prior to your commencement with us.

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